I’m joining Radian6 as Director of Social Strategy

bunch of guys around a cool planeThese career-transition blog posts seem to have a certain structure to them:

  1. High-minded statement about the industry, life, careers, challenges, fulfillment, etc.
  2. Something about how much the author has always admired a person and/or a company.
  3. The reveal: Hey! Guess what? I’m going to work for that company!
  4. Job description that highlights all the awesome stuff and ignores the mundane, and generally gives a sense that this new job is not only the best job ever in the history of jobs, but ultimately preferable to being a rock star, racing car driver, astronaut or independently wealthy.
  5. Brief statement about how the author’s current job is awesome and how he or she loves it and is of course highly successful there, but the new job is just that little bit awesomer.
  6. Onward, to the future!

You’ve already seen the title, so I’m going to skip to #3:

Hey, guess what? I’m going to Radian6, as Director of Social Strategy. I’ll be working with Radian6 customers to understand how social media in general and Radian6 in particular integrate within the enterprise. It’s a natural evolution of the work I did as Social Media Manager for SAS, and what I’ve learned working with clients at New Marketing Labs. Plus, you know, I did write a book about enterprise social media strategy.

And, as a bonus, I’ll be working with Amber Naslund, who has been not only a friend but also an exemplar of the right way to walk the talk, social media-wise. I can’t count the number of times I have referred to her and the community team at Radian6 when seeking real-world examples of effective community engagement for business.

I’ve had the chance over the last few weeks to speak with and meet quite a few of my future colleagues, and have been universally impressed. I saw them in action last week in Boston, at Radian6’s first-ever user conference. Not only was there a great vibe among Radian6 staff and customers, plus a lot of buzz about the Salesforce.com acquisition and announcements of new Radian6 features, but it was just a really fun, informative, worthwhile conference. I’ve been to a lot of social media conferences and a lot of user group events, and this one set a new standard for integrating what the customer wants to learn with what the company wants to share. And I still hate that I missed the party.

I’ve had quite an experience at New Marketing Labs and learned a lot. There are some great folks there and I will miss them. It was a great opportunity and I wouldn’t have missed it.

And now…

Onward, to the future!

image by NASA

What do bears eat?

The Boy: “Daddy, what do bears eat?”
Me: “Hmm. They eat fish. And honey. Oh, and berries.”
The Boy: “Blueberries?”
Me: “Sure. All kinds of berries: blueberries, blackberries, boysenberries…”
The Boy: “BEARS EAT BOYS AND BERRIES?!”

Our best chance yet to help bring Noor and Ramsay home

If you know me, you know that my friend Colin Bower’s sons Noor and Ramsay were kidnapped more than a year ago and taken to Egypt by their mother, despite Colin having custody of the boys. There’s been a major new development in this heartbreaking case.

Rep. Barney Frank has introduced a resolution calling for Egypt to release Noor and Ramsay. This could finally be what brings Noor and Ramsay home. Please use this link to find your Congressional representative. Send an email and ask him or her to support the resolution. I’ll include some sample wording to make it as easy as possible:

Dear Rep. ____________

Please support Rep. Frank and Rep. Smith’s Resolution 193 to return Noor and Ramsay Bower and ensure Egypt and other countries join the Hague Convention. This is critical to protect the rights of American children in our district, nationally and abroad. Please co-sponsor this Resolution immediately.

Stop boring your customers

There’s a pizza place in my town that does a TGIM pizza special on Mondays. Great idea. I’ve always wondered why we celebrate Fridays when they don’t need anything more to make them special. Of all the pizza specials that are offered every week, this one stands out, because it’s different.

What can you do that’s unexpected, meets a need and delights people? Sure, that’s a broad and by no means original question. But narrow it down to social media. What are you doing now? Is it a surprise and a delight, or are you doing the same thing all your competitors are doing?

Take off your sales and marketing hat and put on your normal person hat. What do you want from a company with whom you have a relationship? What’s the one blog, Facebook page or Twitter feed you would miss the most? What real value are they giving you? What do you have that would be equally valuable to your customers?

Image by Matt Watts

If I love buying local so much, why do I buy so much from Amazon?

I am a huge fan of buying local. I got a warm glow at a coffee shop this morning when I saw the list of their local sources of ingredients. I pay more money for locally-made items because I want those businesses to succeed and stay in my community. Heck, I buy soap from Piedmont Biofuels. I know it’s a by product of something or other and I don’t really care, because it’s local.

But today I’m trying to buy a chair for my new home office. I did a Google search for furniture stores in my town and got a more-or-less useless mishmash of results. Only one of the stores I had in mind showed up on the first page of results, and it doesn’t appear to have a website.

Then I searched for a store by name. Its site won’t open. I followed the link to its Facebook page, but that has no useful information.

Ten years ago, I would have spent the day driving around to furniture stores. I don’t have that kind of time anymore, and I don’t think The Boy would enjoy it very much. “Or he would enjoy it too much: “Cool! A hundred beds to jump on!””

Local merchants, I love you and I want to buy from you, even if you cost a little more. Please, make it easy for me. Before I come to your store, I want to look at your website. And I don’t just want stock photos and your hours. It would be nice to know what brands you carry, but I also want to know what your prices are and if you have what I want in stock. Before I get in the car, I want to know there’s at least a reasonable chance I’m going to come home with what I want.

If I can’t get that, why wouldn’t I just order it from Amazon?

Image by me