I was just perusing Facebook, as part of my getting-ready-to-write ritual. (It’s also part of my taking-a-break-from-writing ritual and my winding-down-from-writing ritual. Essentially, if it weren’t for Facebook, I could have finished this book in an afternoon.)
Interesting idea, but I was reading the article thinking, “I’m not sure it’s worth paying $29 a month for another Internet connection that you can only use in the car.” At least not for me. The only device I’m likely to connect when I’m in the car is my iPhone, and that’s already, you know, connected.
I am becoming increasingly averse to monthly fees. I will almost certainly cancel my XM Radio subscription, the next time I remember. Yes, there’s some good content, but there’s also lots of good content out there for free. (It should come as little shock that I spend the little time I have in the car alone listening to marketing podcasts like Six Pixels of Separation/Media Hacks, Marketing Over Coffee, For Immediate Release and Managing the Gray. Those are all free, as well as valuable. Those nine and ten and eleven bucks a month fees add up, after all. Then I came to this quote:
“We’ve said it before, and we’ll say it again: It doesn’t make sense to pay for most in-car Wi-Fi solutions from automakers,” writes editor David Thomas.
So I guess this idea isn’t playing very well with David Thomases.
Last night The Mrs looked over my shoulder at Tweetdeck and said, “Everybody’s talking about Old Spice.” It’s the hottest topic in social media, marketing and advertising right now. Built on the success of the video embedded above, which now has more than 13 million views on YouTube, the integrated social media campaign features shirtless ab merchant Isaiah Mustafa, who recorded dozens of personalized YouTube responses to all kinds of people who mentioned Old Spice on Twitter and Facebook. And not just Ashton Kutcher and Alyssa Milano: in a quick scan I saw three videos addressed to people I know personally, not just through social media.
No doubt this campaign will win dozens of awards and be the subject of multiple case studies. I look forward to seeing some hard analytics showing how this campaign actually affects Old Spice sales. In the meantime, assuming one of the goals was to raise awareness of Old Spice, I think we can mark that goal achieved.
I just had a lunchtime conversation with my colleague John Mosier, who leads our content strategy initiatives. We talked about the reasons we think this campaign succeeded. In essence, they used the techniques of social media and raised them up to the brand level in a way that few companies have done.
In other words, they made it scale.
(It was no mean feat. This excellent article at ReadWriteWeb talks about the team that made it happen.)
Here’s what they did right:
They understood the communities they were addressing. They knew how people communicated in those channels and how they liked to be addressed. They spoke the right language. They even got positive responses to their video directed at the “anonymous” users of 4chan, which is perhaps not the easiest community to impress.
They understood the channels they were using, what the individual characteristics of those channels were and what benefit they could derive from each.
They had great content. Everybody wants their campaign to “go viral,” and the Old Spice campaign demonstrates once again what it takes to make that happen. The scripts for the videos are genuinely funny, edgy and innovative.
They had great talent. Despite my description above, Isaiah Mustafa is much more than a pretty torso. He’s a talented comic actor with great timing, and is apparently an ironman, considering he stood in a towel for a very long time, cranking out video after video. Isaiah was supported by a social media team and a group of writers who are obviously at the top of their game. I’ve watched a dozen of the videos and haven’t seen a single one that wasn’t genuinely funny.
They knew when to quit. Rather than milking it to the point where people were sick of it, they left on a high note, ending the personalized video responses today with a thank you video to everyone. The comments to that video on YouTube are mostly along the lines of “Oh, no! You can’t go!”
No doubt we will see a flood of imitators trying to duplicate Old Spice’s formula. Many of those efforts will ring hollow. Inevitably, some will be downright embarrassing. I’m sure a lot of corporate marketers are looking at this and thinking, “All you need to make a splash on the Web is a good gimmick.”
Good marketers already know that breakthrough campaigns are built by smart people with great ideas, amazing content and a solid understanding of their customers and the places they congregate, backed by intelligent execution.
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I was just perusing Facebook, as part of my getting-ready-to-write ritual. (It’s also part of my taking-a-break-from-writing ritual and my winding-down-from-writing ritual. Essentially, if it weren’t for Facebook, I could have finished this book in an afternoon.)
